Shipping policy

Shipping & Delivery Policy

We aim to process all orders within 1–3 business days. Delivery times may vary depending on your location.

Local Delivery Free local delivery is available within a 40 km radius on orders with a minimum spend of AUD $80. Orders that do not meet these requirements will incur a delivery fee, which will be calculated at checkout.

Standard & Express Shipping For orders outside the 40 km local delivery zone, standard and express shipping rates will be calculated at checkout based on your location.

Important – Delivery Address Please ensure your delivery address is correct before placing your order. Oh Cai! is not responsible for delays caused by incorrect address details or circumstances beyond our control.

Affiliate Products Please note that some products featured on our website are affiliate products sold through third-party retailers (such as Amazon). All purchases of affiliate products including payment, shipping, delivery, returns, refunds, warranties, and customer support are handled entirely by the respective retailer. Oh Cai! is not responsible for any issues relating to affiliate products. For any concerns, please contact the retailer directly.

Contact Us If you have any questions about your order, please don't hesitate to get in touch we're always happy to help!